Refund policy
At Explorer Bear, we want to make sure that our customers are satisfied with their purchases. Therefore, we offer returns and refunds under certain circumstances. Please read the following information carefully to understand the process.
What customers are required to do:
If you want to return a product, you must contact our customer service team and provide your order number and the reason for your return. Our customer service team will then provide you with further instructions on how to proceed.
When returning a product, you must ensure that it is in its original condition and packaging. Any damage to the product or missing parts may result in a deduction from your refund.
Under what circumstances we offer returns and refunds:
We offer returns and refunds under the following circumstances:
- The product is damaged or defective upon arrival.
- The wrong product was shipped to you.
- You received a product that is significantly different from what was described on our website.
30 Day Timeframe in which we accept returns:
You have 30 days from the date of delivery to initiate a return. After 14 days, we will not be able to accept returns.
When customers can expect a refund:
Once we receive and inspect the returned product, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used to make the purchase.
Please note that shipping fees are non-refundable and that customers are responsible for the cost of return shipping unless the product is damaged, defective, or the wrong product was shipped.
We hope this policy helps clarify our return and refund process. If you have any further questions or concerns, please contact our customer service team.
